Terms of service

General Provisions 1.1. Operator: These Terms and Conditions govern the rights and obligations between LOYA s.r.o., with its registered office at Železničná 345/47, Teplička nad Váhom, Company ID: 53 975 812, Tax ID: 2121536769, registered in the Commercial Register of the District Court Žilina, Section: Sro, File No. 77781/L (hereinafter referred to as the "Seller") and natural or legal persons purchasing goods through the Seller's online store at www.ayrobrand.com (hereinafter referred to as the "Buyer"). 1.2. Agreement: By using the online store, the Buyer agrees to these General Terms and Conditions. 1.3. Legal Framework: Legal relations not governed by these GTC are governed by the applicable laws of the Slovak Republic, in particular Act No. 40/1964 Coll. Civil Code, the Act on Consumer Protection in Distance Selling, and the Act on Electronic Commerce. 2. Orders 2.1. Method of Ordering: The Buyer may place an order via the e-shop at www.ayrobrand.com or by email at support@ayrobrand.com. 2.2. Requirements: The order must contain accurate details of the Buyer (name, surname, delivery address, phone number, email, and potentially Company ID/Tax ID). 2.3. Binding Nature: An order is considered binding after it has been confirmed by the Seller via email. 2.4. Verification: The Buyer is obliged to check the details in the order and confirm their accuracy. 2.5. Promotions: For orders placed during promotions (e.g., volume discounts, bundles), the order is considered a single unit, and in the event of withdrawal from the contract, it must be returned in its entirety (all items from the bundle). 3. Delivery Terms 3.1. Method of Delivery: The Seller delivers goods via courier service or postal service to the address specified in the order. 3.2. Delivery Time: Goods in stock: 1 – 5 business days. Goods in external warehouse: 2 – 3 weeks. Pre-orders: 7 – 90 business days (see section 3.3). 3.3. Pre-orders: The estimated delivery date is for information purposes only and may change. By purchasing a pre-order, the Buyer agrees to potential delays. The Buyer will be informed of any significant delay. 3.4. Acceptance: The Buyer is obliged to inspect the shipment upon receipt. In case of visible damage to the packaging, it is necessary to draw up a damage report directly with the carrier. 4. Price and Payment Terms 4.1. VAT: All prices are stated including VAT. 4.2. Payment Methods: Payment by card via a secure system or bank transfer. 4.3. Shipping: Shipping costs are charged separately according to the price list published on the e-shop website. 4.4. Price Changes: The Seller reserves the right to change prices depending on changes in supplier prices or market conditions. 5. Acquisition of Ownership 5.1. Acceptance: The Buyer is obliged to accept the goods at the address specified in the order. 5.2. Risk of Damage: The risk of accidental destruction or deterioration of the goods passes to the Buyer at the moment of receipt. 5.3. Ownership: Ownership of the goods passes to the Buyer only after full payment of the purchase price. 6. Withdrawal from the Contract 6.1. Period: The Buyer has the right to withdraw from the contract without giving a reason within 30 days of receiving the goods. (Within the internal AYRO policy, this period may be extended; the legal minimum is 14 days). 6.2. Method: Withdrawal can be exercised in writing to the registered office address or via email at support@ayrobrand.com. 6.3. Bundles: In the case of promotional sets and volume discounts, all items in the bundle must be returned together in the event of withdrawal. 6.4. Refund: The Seller will return the money (including the cost of shipping to the customer) within 14 days of receipt of the returned goods. For card payments, the refund is made to the same card (the bank process takes 5 – 10 business days). 6.5. Hygiene: Withdrawal from the contract is not possible for goods sealed in a protective package that is not suitable for return due to health protection or hygiene reasons and whose protective packaging has been broken after delivery. 7. Claims and Warranty 7.1. Warranty Period: All goods sold are subject to a statutory warranty period of 24 months. 7.2. The warranty does not cover: Mechanical damage caused by the Buyer, improper use contrary to the manual, improper maintenance, or normal wear and tear of the goods. 7.3. Filing a Claim: Via email at support@ayrobrand.com or in writing to the address of Concept studio s.r.o. 7.4. Requirements: The claimed goods must be accompanied by a claim form, proof of purchase (invoice), and an exact description of the defect. 7.5. Processing Time: The claim will be settled within a maximum of 30 days from its filing. 8. Alternative Dispute Resolution (ADR) 8.1. Right to Remedy: The Buyer has the right to request out-of-court dispute resolution through alternative dispute resolution entities, e.g., the Slovak Trade Inspection (www.soi.sk) or the ODR platform (www.ec.europa.eu/odr). 9. Final Provisions 9.1. Validity: These GTC are valid from January 1, 2026. 9.2. Changes: The Seller reserves the right to change these conditions. The current version of the GTC is always published on the e-shop website.