Refund policy

30-Day Return Policy

At AYRO, we stand behind the quality of our products. If for any reason you are not satisfied with your purchase, you have 30 days from the date of delivery to return the item for a refund or exchange.

To be eligible for a return, the item must meet the following conditions:

It must be in the same condition as you received it. It must be unused, unworn, and with all original tags. It must be in its original packaging (including the case and cleaning cloth).

 

How to Process a Return

You can start the return process in three simple steps:

Contact our support team at support@ayrobrand.com and provide your order number. We will provide you with the return address and exact shipping instructions. Pack the item securely to prevent any damage during transit.

Note: Unless it is a claim for defective goods, the customer is responsible for the return shipping costs.

 

Refund

As soon as we receive and inspect your package, we will notify you about the outcome via email.

Approved refunds are processed automatically through your original payment method. It typically takes 5–10 business days for the funds to be credited to your account (depending on your bank).

 

Damaged or Incorrect Goods

We kindly ask you to carefully check your order upon arrival. If you find that the item is defective, damaged, or you received the wrong product, contact us immediately at support@ayrobrand.com.

We will investigate the situation and resolve the issue as quickly as possible at our own expense to ensure you receive a flawless product.