AGB

1. General Provisions 1.1. Operator These Terms and Conditions govern the rights and obligations between LOYA s.r.o., with its registered office at Železničná 345/47, Teplička nad Váhom, Company ID: 53 975 812, Tax ID: 2121536769, registered in the Commercial Register of the District Court Žilina, Section: Sro, File No. 77781/L (hereinafter referred to as the "Seller") and natural or legal persons purchasing goods through the Seller's online store at www.ayrobrand.com (hereinafter referred to as the "Buyer"). 1.2. Agreement By using the online store and placing an order, the Buyer agrees to these General Terms and Conditions. 1.3. Legal Framework Legal relations not governed by these General Terms and Conditions are governed by the applicable laws of the Slovak Republic, in particular Act No. 40/1964 Coll., the Civil Code, the Act on Consumer Protection in Distance Selling, and the Act on Electronic Commerce. 2. Orders 2.1. Method of Ordering The Buyer may place an order via the e-shop at www.ayrobrand.com or by email at support@ayrobrand.com. 2.2. Requirements The order must contain accurate details of the Buyer, including name, surname, delivery address, phone number, email address, and, where applicable, Company ID and Tax ID. 2.3. Binding Nature An order becomes binding after it has been confirmed by the Seller via email. 2.4. Verification The Buyer is obliged to check the details contained in the order and confirm their accuracy. 2.5. Promotions For orders placed during promotions, including volume discounts, bundles, or similar offers, the order is considered a single unit. In the event of withdrawal from the contract, all items included in the promotional offer must be returned together. 3. Delivery Terms 3.1. Method of Delivery The Seller delivers goods via courier service or postal service to the delivery address specified in the order. 3.2. Delivery Time Goods in stock: 1–5 business days Goods in an external warehouse: 2–3 weeks Pre-orders: 7–90 business days, as specified below 3.3. Pre-orders The estimated delivery date for pre-orders is for information purposes only and may change. By purchasing a pre-order, the Buyer acknowledges and agrees that the delivery date may be extended. The Buyer will be informed of any significant delay. 3.4. Acceptance The Buyer is obliged to inspect the shipment upon receipt. In case of visible damage to the packaging, the Buyer should report the damage to the carrier and, where possible, request that a damage report be prepared directly with the carrier. 4. Price and Payment Terms 4.1. VAT All prices stated in the online store include VAT, where applicable. 4.2. Payment Methods The Buyer may pay for the goods by card via a secure payment system or by bank transfer. 4.3. Shipping Shipping costs are charged separately according to the delivery options and prices published on the e-shop website. 4.4. Price Changes The Seller reserves the right to change prices depending on changes in supplier prices, operating costs, or market conditions. The price applicable to the Buyer is the price displayed at the time the order is placed. 5. Acquisition of Ownership 5.1. Acceptance The Buyer is obliged to accept the goods at the delivery address specified in the order. 5.2. Risk of Damage The risk of accidental destruction or deterioration of the goods passes to the Buyer at the moment of receipt of the goods. 5.3. Ownership Ownership of the goods passes to the Buyer only after full payment of the purchase price. 6. Withdrawal from the Contract 6.1. Period The Buyer has the right to withdraw from the contract without giving a reason within 30 days of receiving the goods. This period may be extended by the Seller as part of its internal customer policy. The statutory minimum period applicable to consumers is 14 days, where applicable. 6.2. Method The right of withdrawal may be exercised in writing by sending a notice to the Seller's registered office address or by email at support@ayrobrand.com. 6.3. Bundles In the case of promotional sets, bundles, or volume discounts, all items included in the promotional offer must be returned together if the Buyer withdraws from the contract. 6.4. Refund The Seller will refund the purchase price, including the cost of the least expensive standard delivery method offered by the Seller, within 14 days of receiving the returned goods or, where applicable, proof that the goods have been sent back. For card payments, the refund will be made to the same payment method used for the original transaction. The time required for the refund to appear in the Buyer's account may depend on the Buyer's bank or payment provider. The Seller may withhold the refund until the returned goods have been received or the Buyer has provided proof of dispatch, whichever occurs first. 6.5. Hygiene Withdrawal from the contract is not possible for goods sealed in protective packaging that are not suitable for return for health protection or hygiene reasons and whose protective packaging has been broken after delivery, where such statutory exception applies. 6.6. Personalized Products The Buyer acknowledges that goods made or modified according to the Buyer's specific requirements, including products with personalisation (such as a custom name, date, word, or other individual text), cannot be returned or exchanged under the right of withdrawal once the personalisation has been confirmed and production has commenced. This does not affect the Buyer's statutory rights regarding defective, damaged, or incorrectly made goods, including cases where the product does not correspond to the personalisation ordered by the Buyer. 7. Claims and Warranty 7.1. Warranty Period Goods sold by the Seller are subject to the applicable statutory rights regarding defects and conformity with the contract. Where applicable, the statutory warranty period is 24 months. 7.2. The Warranty Does Not Cover The Seller is not responsible for defects caused by: mechanical damage caused by the Buyer; improper use of the goods; use contrary to the care instructions or product instructions; improper maintenance; normal wear and tear corresponding to the nature and intended use of the goods. This provision does not affect the Buyer's statutory rights concerning defects that existed at the time of delivery or otherwise arise under applicable consumer protection legislation. 7.3. Filing a Claim A claim may be submitted by email at support@ayrobrand.com or in writing to the Seller's registered office address. 7.4. Requirements The claimed goods should be accompanied by proof of purchase, such as an invoice or order number, and a clear description of the claimed defect. The Seller may request photographs or other information necessary to assess the claim. 7.5. Processing Time The Seller will process and settle the claim within the statutory period applicable under the laws of the Slovak Republic. 8. Alternative Dispute Resolution (ADR) 8.1. Right to Remedy The Buyer, who is a consumer, has the right to seek out-of-court resolution of a consumer dispute through an appropriate alternative dispute resolution entity in accordance with applicable Slovak and EU legislation. Information about alternative dispute resolution is available through the Slovak Trade Inspection (Slovenská obchodná inšpekcia) and other competent authorities. 9. Final Provisions 9.1. Validity These General Terms and Conditions are valid from January 1, 2026. 9.2. Changes The Seller reserves the right to amend these General Terms and Conditions. The current version of the General Terms and Conditions is always published on the Seller's online store at www.ayrobrand.com. 9.3. Applicable Law These General Terms and Conditions and all legal relationships arising from or in connection with the purchase contract are governed by the applicable laws of the Slovak Republic.